Let's now configure the intelligent part of the bot, the artificial intelligence (NLP). We set NLP in this section in case you are lost.

During a conversation, when the user does not click buttons or cards, but writes something and sends the bot. This message is processed by the bot so that it can understand the user's intent and perform an action according to that intent.

But before we can better explain how the bot treats these Intentions, let us first explain what Entity is.

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