> For the complete documentation index, see [llms.txt](https://help-en.cosmobots.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help-en.cosmobots.io/cosmo-desk/live-chat.md).

# Live Chat

In the Live Chat section you can monitor all user interactions with the bot, as well as being able to take the conversation using the [Human Control](/bot-builder/conversation-flow/human-control.md) plugin.

![](https://blobscdn.gitbook.com/v0/b/gitbook-28427.appspot.com/o/assets%2F-LSnqDgLbXBccdKMOdEJ%2F-LTwVjNZ3mJiebrhd33u%2F-LTwWzZU6UWNsgVEnrZO%2Fimage.png?alt=media\&token=d4b4fcfd-eff1-4fb7-a805-6146466b3b37)

You can still filter the messages to have a greater control than you want to analyze.

![](https://blobscdn.gitbook.com/v0/b/gitbook-28427.appspot.com/o/assets%2F-LSnqDgLbXBccdKMOdEJ%2F-LTwXIz0xOF8WXqU40z2%2F-LTwXMvYUWLdQESHmUS8%2Fimage.png?alt=media\&token=b8dfcef1-3b7b-4caf-b55a-a8163063888a)