# Human Control

If the bot is having difficulty understanding the user we recommend using this plugin. Responsible for directing the conversation so that a person can attend the user directly.

{% hint style="warning" %}
This step can only be performed as the End Step of a conversation flow.
{% endhint %}

![](https://lh4.googleusercontent.com/AralCY8MYHe4Xk_en647EjmUBm2v4J8xW3hbHhCBZ6XAXm7PRCO0k-sI_uIPvah_dAqBeUIhEo2kAIa0QhrQQzrFp0vruF6CbJkeuE6QfAtRmL_xw3Epb97_w2hDG6d1ulP804ps)

{% hint style="info" %}
You can put this option the third time the bot does not understand a message
{% endhint %}